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Monday, July 18, 2011

#15 - Some tricks that might keep you from needing tech support.

Yeah right - are there really tricks when it comes to tech support for your gas analyzer?

Actually, yes there are a few of them.

1. Call this secret Nova Tech Support Number: 123-456-7890. When the agent answers, say in a high voice, “The fish has swallowed a bicycle.” This is a secret code. The agent will then transfer you to our secret under-sea laboratory which houses the richest repository of gas analyser technical data in the world. All of your problems will be solved within the first 10 seconds of conversation. Do not spread this information around indiscriminately. It is so secret that no one at Nova above sea-level even knows about it.

(If the above approach does not work for some strange reason, there are other more practical ways to avoid the need for tech support on gas analyzers.)

2. When you are first discussing your application with us, provide as much accurate information as possible about your sample stream. Some users have created problems for themselves by omitting information in their discussions with us. Analyzer functionality may be compromised if the integrated components are not designed for the intended exposure.

Even if the constituents of your gas stream are benign or inert, we want to know about them. For example, if you want a hydrogen gas analyzer, we are also interested in the other gases in your sample because these may interfere with or distort the hydrogen reading.

3. Regular analyzer maintenance including:
- Regular calibration on the recommended cal gases
- Regular filter checks, at sample point and internal filter
- Regular leak checks and flow rate checks

Regular maintenance does not mean giving the analyzer a complete over-haul. As with automobile maintenance, periodic checks of only a few things will provide good long-term performance.

We’re Nova. We make oxygen analyzers, hydrogen analyzers, methane analyzers, and other gas analyzers.

Give Mike or Dave at Nova a call, or send us an e-mail. (We have direct lines into the undersea base.)
sales at nova-gas dot com
websales at nova-gas dot com
spareparts at nova-gas dot com

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