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Monday, May 30, 2011

#8 - Obtaining Service Assistance With Your Nova Gas Analyzer

To obtain assistance with your Nova gas analyzer, you may call our Service Department. We retain good records on our analyzers in the field. To receive the best assistance, it is important for you to have the Model number and the Serial number of the analyzer ready. These may be obtained by consulting the serial plate on the analyzer, usually located on the side or back of the instrument. (see example picture) Your operator’s manual will also have this information on the 2nd or 3rd page.

Other helpful information to gather before calling:

- what specific analyzer function do wish to inquire about?

- if there is a problem, what is the exact nature of the problem?

- what other gases are flowing through the analyzer besides the gas you are measuring?

- what is the temperature, pressure, and moisture content of the gas?

- what are your normal gas readings, and what are they now?

- have a copy of your operator’s manual nearby

The Nova Service Department is usually available between:
Monday – Friday
9:00am - 4:30pm EDT
The phone number is 716-285-0418.

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