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Showing posts with label Nova gas analyzer analyser service tech support. Show all posts
Showing posts with label Nova gas analyzer analyser service tech support. Show all posts

Thursday, June 14, 2012

#65 - Experts

What does it take to be an expert on something?

My handy on-screen dictionary says that an expert is ‘a person who is very skillful or highly trained and informed in some special field.’ The word ‘expert’ is linguistically linked with the word ‘experience’, which makes sense. One becomes an expert partly through experience.

Strangely though, the word also draws its root from a Latin term for danger or risk. I suppose the idea is that any new experience carries with it some degree of risk. That risk may be physical danger, failure to succeed, failure to comprehend, personal dislike, or some other outcome that we may define as potentially negative.

Whether we succeed or fail, some useful experience will be gained, although we can reasonably assume that ‘expert’ is usually more closely associated with successful experience.


In your experience, you may have noticed varying degrees of expertness in people, or different types of ‘expert.’ We will discuss some of these in the next post.

Here at Nova, we have gained some expertise in gas analysis over the years. Some of it has been through failure, and much of it has been through success. Some of it has come from books, but much of it has come from talking and working with other helpful people.

Nova website “About us…”

We make gas analyzers for oxygen, hydrogen, carbon monoxide, carbon dioxide, methane, and many other atmospheric gases. We provide gas analysers for syngas, landfill gas, purity gas, biogas, and others.

Give Mike or Dave at Nova a call, or send us an e-mail.
1-800-295-3771
sales at nova-gas dot com
websales at nova-gas dot com

If you have a LinkedIn account, search for Nova Analytical Systems under Companies and follow us if you want.

Photo © 2008 Tack-O-Rama Collection

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Monday, May 30, 2011

#8 - Obtaining Service Assistance With Your Nova Gas Analyzer

To obtain assistance with your Nova gas analyzer, you may call our Service Department. We retain good records on our analyzers in the field. To receive the best assistance, it is important for you to have the Model number and the Serial number of the analyzer ready. These may be obtained by consulting the serial plate on the analyzer, usually located on the side or back of the instrument. (see example picture) Your operator’s manual will also have this information on the 2nd or 3rd page.

Other helpful information to gather before calling:

- what specific analyzer function do wish to inquire about?

- if there is a problem, what is the exact nature of the problem?

- what other gases are flowing through the analyzer besides the gas you are measuring?

- what is the temperature, pressure, and moisture content of the gas?

- what are your normal gas readings, and what are they now?

- have a copy of your operator’s manual nearby

The Nova Service Department is usually available between:
Monday – Friday
9:00am - 4:30pm EDT
The phone number is 716-285-0418.