#8 - Obtaining Service Assistance With Your Nova Gas Analyzer

To obtain assistance with your Nova gas analyzer, you may call our Service Department. We retain good records on our analyzers in the field. To receive the best assistance, it is important for you to have the Model number and the Serial number of the analyzer ready. These may be obtained by consulting the serial plate on the analyzer, usually located on the side or back of the instrument. (see example picture) Your operator’s manual will also have this information on the 2nd or 3rd page.

Other helpful information to gather before calling:

- what specific analyzer function do wish to inquire about?

- if there is a problem, what is the exact nature of the problem?

- what other gases are flowing through the analyzer besides the gas you are measuring?

- what is the temperature, pressure, and moisture content of the gas?

- what are your normal gas readings, and what are they now?

- have a copy of your operator’s manual nearby

The Nova Service Department is usually available between:
Monday – Friday

9:00am - 4:30pm EDT

The phone number is 716-285-0418.

#7 - Blogress (or Blog Progress)

In August 2010, we started this blog about gas analyzers. And with stunning irregularity we have maintained it.

However, using our keen eye for the obvious, we have noticed a bit of an uptick in social media activity around the web. So we are re-committing ourselves to posting information & ideas on this blog page. Someday we will actually have a reader.

Our posts up to this point have been product-announcement-type messages. We have introduced our syngas analyzers, landfill analysers, and our hydrogen analyzers using his venue. But these types of posts tend to be somewhat closer to advertisements often with very little in the way of personal touch. We hope to morph it now into something a bit more human and helpful.

The perennial problem with these blogs is how and where to start. It all goes back to primary school. How many times did you or a classmate whine, "I don't know what to write," in creative writing class?

To assist, we looked for ideas from those who blog about blogging. This guy had some good ideas:

http://www.chrisbrogan.com/50-blog-topics-marketers-could-write-for-their-companies/

The writer of this blog, Chris Brogan, encouraged his readers to freely make use of his list of suggestions. Everyone loves blatant plagiarism. So we are taking him at his word and plan to write on most of the topics as presented in his list.

We saw another blogger who faithfully posts new material on his site every Tuesday and Thursday at precisely 9:04am. Our track record at Nova generally precludes such diligence. But a loose goal of posting sometime every week seems doable. We'll try.

When not writing blogs, we design and build hydrogen analyzers, oxygen analyzers, and other instruments that analyze atmospheric gases.

Give Mike or Dave at Nova a call, or send us an e-mail.
1-800-295-3771
sales at nova-gas dot com
websales at nova-gas dot com
http://www.nova-gas.com/

#6 - Nova and Pacwill Join Forces in Canada

Nova Analytical Systems Inc. and Pacwill Environmental Join Forces in Canada for Landfill / Biogas and Flue Gas Analyzer Applications -

Pacwill Environmental is a dynamic, customer oriented company offering a wide spectrum of services in air quality management, emissions monitoring, and testing equipment. They have expertise in landfill, biogas, and flue / stack gas analysis.

We at Nova Analytical Systems have been designing and manufacturing gas analyzers for over 30 years.

We have cooperated with Pacwill on various projects over the last few years. It seemed reasonable to formalize this spirit of cooperation into a constructive agreement in the Canadian market. Together, we will focus on landfill analyzers, biogas analyzers, and flue gas analyzers.

It has been a pleasure working with Pacwill so far. Nova & Pacwill look forward to serving our Canadian customers in the future.

http://www.nova-gas.com/
http://www.pacwill.ca/en/Products/Nova/landfill_gas.html